Vendor Management Expert to Manage OTC BPO Performance Improvement Program

$194,000
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Some travel to Battle Creek, MI  
Starts on 2/18/19
Closed
Payment Rate
$165 /hour
Est. Duration
9 mo.
Est. Intensity
30 hr/week

About The Work

Interim Support & Leadership
We would like to execute a 9-month program to improve performance of this vendor and is looking for a very strong, senior Vendor Management expert to lead this program. The expert should have experience managing a vendor like Accenture in an OTC BPO arrangement. The expert is expected to examine and understand service levels, establish metrics and KPIs for the vendor, closely manage the vendor to stay on task, and be comfortable leading an on-site presentation at 90-day intervals.

Senior level vendor management experience is weighed more heavily than Order to Cash/Accounts Receivable experience.

Remote but will require some on-site presence for meetings in Battle Creek, MI (likely every 90 days)




Prerequisites

15+ years professional experience
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