Consumer Call Center Operations Diagnostic
See more projectsIntensity
50hr/week
Duration
3weeks
Location
Missouri Township, MO
Project Overview
15+ years professional experience
Operations - Manufacturing Improvements
Need a consultant with experience in consumer call center operations management for call center operations diagnostic. The effort will include an assessment of organization structure, quality of customer interactions, call flow, and technology to identify opportunities to enhance productivity and conversion rate.
Additional Notes
First-hand experience managing call centers focused on selling to consumers or deep call center operations consulting experience Preferred Background
Sector Experience
Retail
Financial Services
Preferred Skills and Certifications
Functional
Manufacturing Improvements
About The Client
Top Skills Hiring For
Market Research
Strategy Development
Primary Research
Data Modeling
Secondary Research
$346K
Total Spent
10 years
Time On Graphite
6
Hiring Managers