Collaborate with emerging IT firms to identify and effectively address guest communications, service recovery and operational task management opportunities in Hospitality, Entertainment, Retail and Residential industries.

Provide guidance on product features, user interface (UI) and user experience (UX) in the creation and refinement of digital and app-based tools.

Work closely with market planning and brand and business development activities in Hospitality, Technology and Beverage.

Led brand programming and service operations for F&B, Rooms and Engineering disciplines for 55-unit, $1.4B luxury hotel company.

Owned CX platform analytics and insights, rolling out NPS measurement and philosophy. Launched alignment of brand standards with brand identity.

Worked with operational efficiency consultants to balance and measure $50M productivity and revenue initiatives against guest experience, brand positioning, and associate impact onsite.

Led operations and guest experience development and programming for Drive Shack, a 60K+ sq ft, $30M+, tech-forward “golf entertainment” start-up.

Oversaw pre-opening and operations of first venue and budget and business planning for three additional prototypes under construction.

Collaborated at every stage of prototype design and construction planning, F&B concept and development, procurement, foodservice design, proprietary IT systems development, marketing and PR.

Led global team on all aspects of development and execution of guest experience initiatives (including F&B, brand standards, sustainability, guest technology and innovation, design and supply chain liaison) for lifestyle brands.

Owned guest innovation with branded Concept Room experiences, identifying and partnering with emerging consumer technologies to test and incubate, pushing viable concepts to pilot and execution in appropriate brand.

Led field marketing operation for regional teams in B&I segment. Developed and launched industry-leading consumer research and master planning tool to match employee lifestyle to F&B and retail at work sites.

Developed and launched retail marketing platform and field training for Global Best Practice group in Spain and Chile.

Create dual-branding strategy, based on company history, passenger data, distribution partners and trends, to position fleet brands to maximize revenue and loyalty.

Led corporate and social catering sales for historic luxury hotel., creating menus and event programming to drive profitable sales and guest loyalty.

Managed high-volume lounge, in-room dining and 4-star restaurant. Collaborated with Culinary to create compelling and innovative menus.

Operated 24-hour in-room dining program at 357-room and villa luxury golf resort.

Project management on execution of all F&B programming for PGA tour events.