-Analysing data to improve user experience for a gaming app, Remento for Deryv
-Design thinking and social innovation strategy consultation for statup incubators at universities in UAE and India

Program manager of new predictive and proactive products and features based on big data analytics for the next generation customer support experience with a revenue generation model. Defined vision, strategy, product roadmap and created user stories in collaboration with UX team. Conducted focus groups for elite customers like Goldman Sachs, Metlife, Nike, Verizon and UBS.
Managed Data Domain's support site; responsible including CRM integration into core EMC's support site post acquisition.

Defined digital strategy for NetApp's Support Site based on comptetitive analysis, technology trends and customer insights with a comprehensive proposal for front and back end revamp and integration of systems.

Managed Visa USA's intranet and created plans for integration of Visa USA and other intranets content into one corporate entity post Visa's IPO.

Multiple jobs starting as web developer to product and program management improving business processes, managing digital content and data analysis