Consulting with clients in multiple industries to drive customer-focused digital innovation and transformation.

• Co-founder of an early stage digital only grocery start-up
• Developed mobile app concept for completing a mortgage Agreement in Principle
• Comprehensive review of the Wealth and Private Banking market with recommendations for developing a market leading digital product offering
• Leveraged expertise in various digital platforms to create multiple community networks

Led the early phase development of the Digital Banking Delivery Roadmap (Servicing) aligned to the bank’s £50m digital transformation agenda.

KEY ACHIEVEMENTS:
• Aligning digital banking product development initiatives across multiple brands to streamline the servicing roadmap
• Proposition developed for the conversion of 30% of correspondence from paper to digital, part of the Paperless Cost Reduction agenda, targeted to reduce operational costs by £12m

Successfully positioned Barclays as the leading Online Mortgage provider for winning and servicing customers with end-to-end process digitization through the strategic development and delivery of the £10m+ Mortgage Digital Programme. Built and led large project teams (PMs, BAs, Solution Architects, UX, UAT, Design, Copywriters, Data Analysts) in the UK, India and
USA to design and deliver market-leading, cross-platform customer propositions.

See resume for more details

Spearheaded the development of the first Digital Channel Financial Services delivery roadmap with a prioritized range of products and services delivered to millions of customers and businesses via digital channels.

Designed and delivered numerous high impact product changes across the financial services digital portfolio to improve customer experience and increase sales

See resume for more details

Leveraged digital expertise to improve online presence, acquisition and user experience for UK and international financial institutions, supermarket banks, international credit card providers and start-ups.

KEY ACHIEVEMENTS:

• Led the comprehensive review of end-to-end customer journeys, multi-channel sales and service experience to remove inconsistencies and drive online conversions

Developed a hugely profitable, customer-focused internet sales and service channel across UK, Asia, South Africa and USA as well as multiple secure currency platforms (£, € and US$), with a £1.6m online marketing and project budget.

Designed and delivered the Website Transformation Programme, international current accounts online, multi-currency account logon, two-factor authentication, savings & investments finder and online funds application projects

See resume for more details

• Delivered diverse, innovative online projects including cross-channel optimisation initiatives and representing the loans business on the £200m+ internet banking platform (GALAXY) programme