Salesforce Administrator

Years of Experience


Member Since


Management Consulting
Elite Sales Ops, LLC - Principal Consultant
01/2019 - Present
We partner with Sales, Marketing, Operations & Customer Service teams, helping them execute their company's growth strategies. We a certified Salesforce.com partner with passion for Sales Operations.

Rubicon Global - Head of Sales Operations
02/2017 - 01/2019
Rubicon's asset-light, technology-enabled platform connects customers with an independent network of haulers that bid on their business. We reduce waste and recycling costs for our customers, empower small businesses, and increase landfill diversion. Our goal is to create more sustainable solutions for businesses and the planet.

Management Consulting
SBI Sales Benchmark Index - Senior Consultant
01/2016 - 02/2017
Areas of Expertise:
• Sales Process Design, Implementation & Optimization
• CPQ, Deal Desk and Contracting
• CRM Deployment, Integration & Maintenance
• Sales KPI Reporting, Dashboard Automation & Forecasting
• Compensation Planning & Execution, including Quota Setting
• Sales Organizational Design
• Territory Alignment
• Prospecting / Lead Generation
• Customer Issue Resolution / Case Management
• Customer Success Management

Iron Mountain (formerly Recall) - Operations Director, North America
03/2010 - 01/2016
Key Accomplishments:
• Simplified and integrated product offerings, producing 5-year growth of SaaS revenue ranging between 30% - 50% per year
• Improved recurring revenue as percent of sales from under 60% in 2010 to over 90% in 2016
• Increased regional profit by double digits, whilst heavily investing proactively in operational capacity. Our financial results earned 5 consecutive President’s Club awards
• Designed end-to-end operational SOPs

Recall - Senior Manager, Sales Operations
04/2006 - 03/2010
-Spearheaded initiative to improve sales rep productivity by eliminating barriers, optimizing systems, and leveraging emerging best practices to collect rich, actionable data.
-Increased per employee sales results by nearly 300%
-Captured $2M in recurring revenue
-Developed the roadmap, led the implementation, and owned the ongoing system administration of Recall's highly integrated CRM (Salesforce.com, NetSuite) and Reporting Solutions (Business Objects, ASP.net)

Alvaco Telecommunications - International Business Development & Account Management
05/2005 - 04/2006
-Sold telecommunications equipment which involved nurturing existing customer relationships in Western Europe while also pursuing new sales opportunities with clients in Romania, the Czech Republic, Poland and Malaysia.
-Created what I now describe as a rudimentary, yet functional, CRM.