Functional Skills
Project Management
Business Planning
Forecasting / Projections
Customer Experience
Data Collection / Research
Communications
Learning & Development
Organizational Culture
Strategy Development
Medical Affairs
Software Skills
Microsoft Office
Quickbooks
SAP
Smartsheet
Certifications
PMPProject Management Professional
Six Sigma Green Belt
Sector Experience
Healthcare
Business Services
Social & Public Sector
Technology
Consumer Goods
Languages
English
Spanish
19
years
Years of Experience
1/21
Member Since
Experience
Nextgen Healthcare
Information Technology
Senior Account Manager
• Serves as a point of contact for the clients while delivering superior customer service by providing exceptional communication, proactive evaluation of their concerns, and support and advice.
• Tracks ongoing sales, upgrades, and implementations and provides leadership and guidance on all products, services, processes, new releases, and industry updates.
• Builds clients’ rapport and maintains effective relationships with decision-makers and end-users by becoming their advocate.
• Tracks ongoing sales, upgrades, and implementations and provides leadership and guidance on all products, services, processes, new releases, and industry updates.
• Builds clients’ rapport and maintains effective relationships with decision-makers and end-users by becoming their advocate.
Independent Contractor
Management Consulting
Healthcare Business Project Manager
• Helps Healthcare Organizations overcome their challenges and achieve their full practice potential.
• Educates practice owners and healthcare professionals on the use of KPI's.
• Identifies practice's strengths and weaknesses by conducting comprehensive business and operational analysis.
• Coaches practice owners, associates, managers, and staff on best industry practices by demonstrating strategies designed to increase profits and growth.
• Educates practice owners and healthcare professionals on the use of KPI's.
• Identifies practice's strengths and weaknesses by conducting comprehensive business and operational analysis.
• Coaches practice owners, associates, managers, and staff on best industry practices by demonstrating strategies designed to increase profits and growth.
West Coast Dental
Information Technology
Project Manager, Software Implementation & Training
• Defined project requirements, working with the teams to set project scope, timelines, and budgets.
• Updated and monitored project plans and regularly met with stakeholders to ensure budget goals, scope, and timelines are met. Worked closely with multiple department heads to produce status reports and dashboards to capture project plans, track changes, and project status.
• Updated and monitored project plans and regularly met with stakeholders to ensure budget goals, scope, and timelines are met. Worked closely with multiple department heads to produce status reports and dashboards to capture project plans, track changes, and project status.
Quality Systems - Nextgen Healthcare
Management Consulting
Project Mananger
• Provided support for software implementation projects for Dental practices, including business analysis, training, and support related to the deployment of software and ancillary applications.
• As subject matter expert, managed project milestones, including planning, executing, controlling, and closing of the implementation, go-live, and post-deployment of multiple projects.
• Conducted utilization reviews, post live audits and consult on system optimization.
• As subject matter expert, managed project milestones, including planning, executing, controlling, and closing of the implementation, go-live, and post-deployment of multiple projects.
• Conducted utilization reviews, post live audits and consult on system optimization.
Pacific Dental Services
Operations
Multiple Office Manager - Regional Trainer - Special Projects
• Promoted individual and team success through effective leadership, in line with client requirements, while introducing new technology and dental products throughout the area.
• Managed staff and administrative activities while increasing the area’s revenue by effectively collaborating with staff, customers, vendors, and clinicians.
• Accountable for the financial growth and operational performance of a cluster of dental practices.
• Managed staff and administrative activities while increasing the area’s revenue by effectively collaborating with staff, customers, vendors, and clinicians.
• Accountable for the financial growth and operational performance of a cluster of dental practices.