Certifications

CLSSBBCertified Lean Six Sigma Black Belt
CXACertified User Experience Analyst

Sector Experience

Healthcare
Retail
Financial Services
Technology
Life Sciences & Pharma
20
years

Years of Experience

4/20

Member Since

Experience

 
Tucker & Company Management Consulting
ceo
09/2011 - Present
President of Consulting firm - Clients include Amazon, Google, Thomson Reuters, Panera, Wells Fargo, Mutual of Omaha, Oracle, Microsoft
Copart Marketing
SVP / CMO / Process Transformation
10/2008 - 09/2011
Led the Process Transformation of Copart across 150 locations, performing 6 Sigma analysis and Voice-of-the-Customer improvements that fueled corporate growth and profitability
AAA Operations
VP Business Transformation
08/2002 - 01/2007
Led the Process/Digital and Customer Experience Transformation of AAA Insurance across 100+ facilities, call centers and locations, performing 6 Sigma analysis and Voice-of-the-Customer improvements that delivered over $100MM of profit impact