Subject Matter Specialist in assessing and resolving business production and operational inefficiencies, regulatory compliance complexities, and information technology challenges. Supports clients in software/application market evaluation, selection, implementation and deployment of technology solutions. Provides program/project management leadership and services in business operations productivity enhancements, compliance efforts and technology transformation.

Account Portfolio Management of multiple BPO, APPs, (ICS) Accounts totaling $100M+ in annual sales and revenue. Performed Account Health Assessments to detect revenue leakage, operational risks and supported remediation of gaps in account performance; implemented CAPS AND PAPs to facilitate revenue optimization and margin improvement. Implemented Capacity Utilization and Resource Model Initiatives to optimize financial and operational performance.

Managing Director of strategic Business Intelligence health plan engagements delivering insights to member interactions involving nurse case management, utilization management and wellness programs. Supported clients in identifying and aligning enterprise investments in member programs and measuring operational productivity and performance with key process improvements. Managed and evaluated solutions delivery staff performance and ability to meet and exceed expectations.

Managing Director of Program and Project Management (PMO) leadership and Subject Matter Expertise (SME) in business operation productivity improvements, regulatory compliance and technology implementations. Established enterprise program management frameworks and organizational structure to address operational, technology and regulatory complexities in diverse matrix environments. Provided leadership and overall management to geographically diverse stakeholders in various operations.

Provided subject matter expertise and industry leading practices to clients that enhanced strategic, tactical, and operational efforts to improve business results, compliance and performance of technology investments. Performed performance reviews of junior and senior consulting staff involved with internal project and client engagements that identified talent development opportunities to support professional and personal growth.

Managed national claim program and account relationship at National Account World Headquarters. Supported P&C and Workers’ Compensation Claim Executive and Branch Claim Managers in claim department administration, operational analysis and strategy development. Supervised and led project teams in implementation and electronic integration of medical cost containment organization into daily claim business and system operations.