Performing data mining and modeling, statistical analysis, business intelligence gathering, trending, and benchmarking. Coordinate IT Governance and Security operations, such as identifying unauthorized use by analyzing applications and servers’ log. Executing diversified activities, including generating monthly user review report and presenting to the Executive team as well as communicating with vendor to revoke off-boarding users account and analyzing suspicious login attempts. Recognizing and

Performed wide-ranging activities, including diagnosing and resolving technical hardware and software issues involving internet connectivity, email, as well as formulating, documenting, and maintaining quality control standards while ensuring a high level of customer service. Executed corrective actions while delivering answers to client by identifying problems, researching answers and guiding clients. Resolved clients’ issues promptly by accessing clients’ requirements and supervised trouble ti

Managed a diverse range of IT related projects from inception to completion within budgetary and time constraints. Assessed impacts of potential opportunities by communicating regularly with stakeholders and business teams. Generated ad-hoc reports with analysis and commentary as well as delivered technical solutions to operational issues of application to streamline operation, solidity and to meet operational availability KPI and business SLA of Interconnection and International Roaming. Execut