I am currently working with Pfizer, managing transformational programs including a full scale software integration and a company wide European Union regulatory implementation

As COO I led every aspect of daily operations and managed all phases of new product development
• Drove the development of a new mobile video telemedicine service connecting board certified sleep MDs with patients to enable diagnosis and treatment of sleep disorders
• Managed all aspects of service design, partnership development, and operational performance

Led team of 15 managers delivering all Uber’s East Coast customer service
• Transitioned customer service model from city and regional delivery to global contractor model
• Designed and supervised the re-training of 40+ Customer Service Managers as Project Managers

Led multiple projects from inception to benefits realization by developing innovative frameworks, engaging stakeholders, driving execution, and collaborating with senior leadership to deliver results
• Led team of 20+ to successfully integrate the operations of a $700M acquisition in 12 weeks
• Managed the global launch of Expedia’s rewards program. Drives $35M in annual gross profit

Collaborated with clients on strategy, stakeholder communication, and solution implementation
• Designed restructuring of 20+ business units to drive efficiency for $17B natural gas company
• Recommended strategy for launch of mobile devices for a $20B information technology firm

Led combat missions as Master Navigator, Certified Flight Instructor, and Mission Lead. Directed combat operations and managed 47 aviators and 14 staff for 6 B-1 Bombers valued at $1.7B
• As Director of Operations, managed over 450 hours of B-1 combat operations, launched 110+ combat missions. Flying as Mission Lead, made all tactical decisions on 16, 12+ hour missions