1
hour
Avg Response Time
29
years
Years of Experience
10/16
Member Since
Experience
Service Strategy Group
Management Consulting
President
Provider of strategy and operations consulting services to Fortune 500 companies like Coke, McKesson and AT&T. Areas of focus - customer experience management, churn management, cost transformation and shared service formation. Broad experience in 10 industries and 15 functions including retail, consumer goods, software, telecom/ media, healthcare, utilities and overnight express.
AT Kearney
Management Consulting
Principal
Leader of consulting project teams of up to 8 consultants and 40 client personnel. Areas of expertise - customer experience management, cost transformation and organizational design