1
hour

Avg Response Time

27
years

Years of Experience

10/16

Member Since

Experience

 
 
Management Consulting
Service Strategy Group - President
05/2003 - Present
Provider of strategy and operations consulting services to Fortune 500 companies like Coke, McKesson and AT&T. Areas of focus - customer experience management, churn management, cost transformation and shared service formation. Broad experience in 10 industries and 15 functions including retail, consumer goods, software, telecom/ media, healthcare, utilities and overnight express.

 
Management Consulting
AT Kearney - Principal
06/1995 - 04/2003
Leader of consulting project teams of up to 8 consultants and 40 client personnel. Areas of expertise - customer experience management, cost transformation and organizational design