Directs all day to day operations. Responsible for providing insights and support to Retail Clients that will drive team performance, process improvement and customer satisfaction.

Directs all retail store operations for Shinola US and Canada. Responsible for managing execution of customer facing functions including driving Sales, Talent Management, Training, Inventory Control, Special Events, Customer Service, Real Estate strategy and all store Technology integration. Collaborates with internal departments including Merchandising, Marketing and the Office of Creative Design.

Responsible for instituting systems that provide effective internal management. Direct responsibility for managing and providing strategic leadership and oversight to assigned functions (Operations, Client relations, Accounting, IT, Business Development and HR) and participates in the general management of the company in close support of the Chief Executive Officer. Serves as a liaison between the organization and its clients, ensuring excellent customer service and client satisfaction.

Corporate executive and member of Strategic Steering Committees that defined strategy and ensured execution for Marketing, Innovation, Customer Engagement, Real Estate, Gross Margin, Corporate Social Responsibility, and Management Leadership. Simultaneously held operational responsibility directing logistics for 2,500+ stores and 25,000+ field team members, a multi-million dollar payroll through a team of 75 with 6 direct reports in the areas of Analytics & Budgeting, Field Technology, Field Co

Held P&L accountability for $1+ billion division. Led Field Operations in the mall division with 700+ stores through 7 Vice Presidents of Regional Operations, 70+ District Managers, 7,000+ team members, and reported to SVP, Store Operations. Developed strategy and execution of all customer facing functions including Sales, Talent Management, Training, Inventory Control, Special Events, Customer Service, Warranty and Repair.