Functional Skills

Go-to-market Strategy
Customer Experience
Organizational Design
Training and Coaching
Organizational Culture
Marketing Strategy

Software Skills

Microsoft Office
Microsoft Visio
Microsoft Project

Certifications

PMPProject Management Professional

Sector Experience

Media & Entertainment
Telecom
Business Services
Energy
Technology

Languages

Spanish
English
Portuguese
20
years

Years of Experience

9/20

Member Since


Experience

 
Hi-Performance Coaching Management Consulting
Founder & Co-CEO
02/2012 - Present
• Generate impact on multi-million-dollar markets by positively influencing on the behavior and business practices within organizations serving those markets, that have been Coached on Strategic Planning, Sales, Customer Experience Management, Leadership, Marketing & Product Management
• Carry out of Business Strategy Sessions with startups, and corporates to define a clear vision, and a roadmap to success based on Strategic Planning best practices

SAP Product Management / Strategy
Director of Maintenance Go-To-Market & Customer Engagement
11/2017 - 03/2020
• Successfully developed a coordinated Customer Engagement strategies with Sales, Legal, Collections, Finance, Technical Support and Premium Services areas, to ensure customer success loyalty and innovation bringing more solutions to existing key accounts by upselling the value of Premium Support Services and the evolution of existing deployments
• Responsible for the multi-million Maintenance revenue safeguard for the Mexico and Central America Region

Vasona Networks Inc. Sales
LATAM Director of Sales and Business Development
02/2013 - 08/2017
• Selected, recruited, coached and motivated a high-performance team to staff the Latin America Region in the Sales, Project Management, Technical Training, Implementation and Operations Support areas, while being accountable for the business unit P&L, Sales results, Customer Satisfaction and Loyalty program implementation
• Owner of the relationship and business opportunities with America Móvil, AT&T and Telefonica Regionwide
• Screened and recruited key Partners across the LATAM Region

NetCracker Technology Sales
LATAM Busines Solution Architect
02/2011 - 01/2013
• Enhanced customer´s infrastructure for a shorter RoI by generating, analyzing and evaluating Best of Breed Solutions in the fields of VoIP Technology, Traffic Shaping Infrastructure, Network Elements and Application Management Monitoring, earning the consideration of trusted advisor in those Technologies for America Movil Regionwide, AT&T and VIVO

AudioCodes Inc. Sales
Country Manager
02/2008 - 01/2011
• Accountable for Overall P&L of the Business Unit, Revenue Targets, and Operational Cost efficiency, to successfully create a high-performance team in a productive and efficient work environment
• Increased 12 times the yearly sales of the local AudioCodes office from 2008 in just two quarters during 2009, responsible for the staffing, coaching and training for the Mexican Operations Office, creating a successful over-achievement team for all sale cycle processes

AudioCodes Ltd. Engineering
LATAM Presales & Design Director
02/2004 - 01/2008
• Designed the architecture for the most important deals on the Region such as MegaCable IMS Core Infrastructure, the TELMEX Unified Communications Services, Maxcom and BESTEL IMS Solutions on the Trunking Gateways and SBC infrastructure side for the General Customs Administration
• Consolidated local partnership with Microsoft, AVAYA, Genesys and main IMS Solution Providers such as Alcatel-Lucent, Ericsson and Nokia Siemens