Software Skills

Amazon Marketplace
Cloud computing
Dropbox
Google Analytics
iPhone
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
SurveyMonkey
Shopify

Sector Experience

Travel & Hospitality
Business Services
Consumer Goods
24
years

Years of Experience

10/20

Member Since


Fortune 500

Experience

 
Capstone CX Management Consulting
Executive Consultant/Sales & Marketing Strategist
05/2015 - Present
Project management, organizational development, customer experience, sales/marketing strategist, partnering with B2B/B2C Fortune 100, mid-size and start-up organizations to assess and transform sales, marketing, business and brand strategies.

Marriott International Management Consulting
Project Management – Implementation + Stabilization Consultant
04/2018 - 04/2020
Directed hotels/brands in their preparation, and conversion from Starwood to Marriott. Business and iT support for stabilization of complex loyalty and reservation systems, including cloud, Salesforce platform, technical support, mobile and desktop applications, etc. Collaborated with cross-functional HQ teams to proactively detect gaps, formulate solutions and execute across the global, multi-brand portfolio

Marriott International Marketing
Senior Marketing Director, Customer Experience and Social Media
01/2011 - 03/2015
Led teams in customer advocacy and acquisition, elite member engagement and social media for world’s largest hotel loyalty program.

Marriott International Marketing
Senior Director, CRM, Digital Channels and Systems Infrastructure
09/2007 - 01/2011
Led fourteen-person team across four areas: IT systems business sponsor, social and digital channels, elite member engagement, and employee training/field activation.

Marriott International Sales
Director, Sales Integration and Development
01/2000 - 08/2007
Led analysis and design of customer research and managed internal/external communication.