Software Skills
Amazon Marketplace
Cloud computing
Dropbox
Google Analytics
iPhone
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
SurveyMonkey
Shopify
Sector Experience
Travel & Hospitality
Business Services
Consumer Goods
24
years
Years of Experience
10/20
Member Since
Fortune 500
Experience
Capstone CX
Management Consulting
Executive Consultant/Sales & Marketing Strategist
Project management, organizational development, customer experience, sales/marketing strategist, partnering with B2B/B2C Fortune 100, mid-size and start-up organizations to assess and transform sales, marketing, business and brand strategies.
Marriott International
Management Consulting
Project Management – Implementation + Stabilization Consultant
Directed hotels/brands in their preparation, and conversion from Starwood to Marriott. Business and iT support for stabilization of complex loyalty and reservation systems, including cloud, Salesforce platform, technical support, mobile and desktop applications, etc. Collaborated with cross-functional HQ teams to proactively detect gaps, formulate solutions and execute across the global, multi-brand portfolio
Marriott International
Marketing
Senior Marketing Director, Customer Experience and Social Media
Led teams in customer advocacy and acquisition, elite member engagement and social media for world’s largest hotel loyalty program.
Marriott International
Marketing
Senior Director, CRM, Digital Channels and Systems Infrastructure
Led fourteen-person team across four areas: IT systems business sponsor, social and digital channels, elite member engagement, and employee training/field activation.
Marriott International
Sales
Director, Sales Integration and Development
Led analysis and design of customer research and managed internal/external communication.