Functional Skills
Business Intelligence
Business Planning
Business Unit Strategy
Communications
IT Transformation
Leadership Development
M&A Transaction Readiness
Operational Due Diligence
Operational Transformation
Product Strategy
Program Management
Project Management
Technology Strategy
Valuation
Innovation Management
Software Skills
AWS
Azure
SQL
WordPress
DevOps
Sector Experience
Healthcare
Telecom
Manufacturing
Business Services
Technology
Languages
English
French
German
Portuguese
23
years
Years of Experience
2/21
Member Since
Experience
Independant
Corporate Strategy & Development
Executive Digital / Technology / M&A / Diligence Consultant - Interim COO/CIO/CTO
• Lead Practitioner (Principal Consultant) with Crosslake Technologies, a significant player in transactional diligence, value creation, and technology portfolio management.
• Serves businesses and private equity clients.
• Runs dozens of projects per year.
• Audits strategy, product, organization, and technology capabilities and issues recommendations.
• Identifies risks and designs remediation.
• Coaches leadership.
• Serves businesses and private equity clients.
• Runs dozens of projects per year.
• Audits strategy, product, organization, and technology capabilities and issues recommendations.
• Identifies risks and designs remediation.
• Coaches leadership.
NTT Cloud Communications
Operations
Director, Digital Transformation & Governance
‣ Organically absorbed additional responsibility for global IT, Products, Sales Operations, Governance in Digital Events.
‣ Rose Customer Satisfaction to 96% with re-design of entire mission-critical Revenue Cycle, and bold custom vertical ERP.
‣ Owned Digital Transformation, driving ca. 20 engineers, managers and led change for ca. 200 employees globally.
‣ Reduced un-billed revenue by 80%.
‣ Cut $.5M/y OPEX with new VoIP Audio Platform.
‣ Accelerated sales cycle with mobility.
‣ Rose Customer Satisfaction to 96% with re-design of entire mission-critical Revenue Cycle, and bold custom vertical ERP.
‣ Owned Digital Transformation, driving ca. 20 engineers, managers and led change for ca. 200 employees globally.
‣ Reduced un-billed revenue by 80%.
‣ Cut $.5M/y OPEX with new VoIP Audio Platform.
‣ Accelerated sales cycle with mobility.
NTT Cloud Communications
Information Technology
Director, Technology
‣ Called upon to rebuild the Production process & technology of Arkadin’s 2nd largest Business Line: Digital Events.
‣ Instilled Culture of Operational Excellence with clarified Customer Journey and Customer Satisfaction surveys.
‣ Designed & built integrated information system with ERP, BI, Service Platforms, reducing customer impacting errors by 70%.
‣ Owned Product for new-generation Audio Service Platform designed to improve features, scalability, and lower OPEX.
‣ Instilled Culture of Operational Excellence with clarified Customer Journey and Customer Satisfaction surveys.
‣ Designed & built integrated information system with ERP, BI, Service Platforms, reducing customer impacting errors by 70%.
‣ Owned Product for new-generation Audio Service Platform designed to improve features, scalability, and lower OPEX.
Arkadin Global Collaboration Services
Management Consulting
Director, Integration - Conference Plus M&A
‣ Hand-selected sole dedicated auditor for $40M acquisition target, appointed global integration facilitator with consultant.
‣ Identified cost-cutting synergies.
‣ Established, de-risked and ran cross-functional integration plans.
‣ Identified cost-cutting synergies.
‣ Established, de-risked and ran cross-functional integration plans.
Arkadin Global Collaboration Services
Product Management / Strategy
Director, Products & Development - eCommerce
‣ Solicited to lead Product and Development and rapidly create and launch innovative revenue streams.
‣ Launched ArkadinExpress (online payment) ∙ Launched Conference Pro for SOHO market of partner Orange (SAML integration).
‣ Launched ArkadinExpress (online payment) ∙ Launched Conference Pro for SOHO market of partner Orange (SAML integration).
Arkadin Global Collaboration Services
Customer Service
Global Head of Customer Success
‣ Propelled to delight Customers in 30+ markets.
‣ Audited, organized, and led global team of 184 associates in 18 countries.
‣ Hired NORAM, EMEA, APAC Directors
‣ Built Business Intelligence on SAP Business Objects
‣ Setup 24/7/365 support.
‣ Rolled out ITIL Incident Management
‣ Recognized with Entrepreneurial Spirit Award for action against ongoing hacking.
‣ Audited, organized, and led global team of 184 associates in 18 countries.
‣ Hired NORAM, EMEA, APAC Directors
‣ Built Business Intelligence on SAP Business Objects
‣ Setup 24/7/365 support.
‣ Rolled out ITIL Incident Management
‣ Recognized with Entrepreneurial Spirit Award for action against ongoing hacking.
Arkadin Global Collaboration Services
Customer Service
Director, North America Customer Service
‣ Took functional leadership in NORAM Management Team, in charge of 20 employees.
‣ Wrote, assigned specialized roles.
‣ Established operator KPIs.
‣ Cut 85% cost, time with document generation automation.
‣ Filled Service Management, Crisis Communication role for key accounts.
‣ Relocated NYC employees to OH.
‣ Wrote, assigned specialized roles.
‣ Established operator KPIs.
‣ Cut 85% cost, time with document generation automation.
‣ Filled Service Management, Crisis Communication role for key accounts.
‣ Relocated NYC employees to OH.
Arkadin Global Collaboration Services
Management Consulting
Director, Integration - Scherers Conferencing M&A
‣ Volunteered move to the USA.
‣ Entrusted sole on-site Arkadin person.
‣ Took charge of newly acquired entity, site, and employees.
‣ Integrated or migrated Billing, Information Systems, IT, Platform & Telecom operations, vendors.
‣ Met with key customers.
‣ Owned and resolved complex North America taxation issue for billing, externalized to EzTax, removing severe tax liability.
‣ Entrusted sole on-site Arkadin person.
‣ Took charge of newly acquired entity, site, and employees.
‣ Integrated or migrated Billing, Information Systems, IT, Platform & Telecom operations, vendors.
‣ Met with key customers.
‣ Owned and resolved complex North America taxation issue for billing, externalized to EzTax, removing severe tax liability.
Arkadin Global Collaboration Services
Engineering
Project Manager, Billing And International Support
‣ Met the founders and started at inception with 6 people.
‣ Quickly took ownership of key IT, development, products & operations.
‣ Developed, operated foundational Billing System enabling revenue for 3 years.
‣ Launched Events Offering, WebEx Product.
‣ Organized, tooled Customer Service.
‣ Supported subsidiaries (+2/y).
‣ Chosen to audit $5M acquisition target in the USA.
‣ Quickly took ownership of key IT, development, products & operations.
‣ Developed, operated foundational Billing System enabling revenue for 3 years.
‣ Launched Events Offering, WebEx Product.
‣ Organized, tooled Customer Service.
‣ Supported subsidiaries (+2/y).
‣ Chosen to audit $5M acquisition target in the USA.
NetValorem
Start-Up
CTO and Co-Founder
‣ Co-founded with 2 partners to create and sell value-added Internet Applications & Services in B2B2C eBusiness environment.
‣ Raised funds, planned & incorporated business.
‣ Launched multiple revenue lines with branded Portals.
‣ Resold the company.
‣ Raised funds, planned & incorporated business.
‣ Launched multiple revenue lines with branded Portals.
‣ Resold the company.