Certifications

CBAPCertified Business Analysis Professional
CBACertified Business Architect
CLSSBBCertified Lean Six Sigma Black Belt
CSMCertified Scrum Master
CMSChange Management Specialist
PMPProject Management Professional
RBARegistered Business Analyst
Six Sigma Black Belt

Sector Experience

Healthcare
Telecom
Financial Services
Social & Public Sector
Consumer Goods

Languages

English
2
hours

Avg Response Time

32
years

Years of Experience

8/18

Member Since


Big 4 Accounting
Fortune 500
Top Consulting Firms

Experience

 
Red Star LLC Management Consulting
Principal Consultant
04/2001 - Present
Certified Business Architect (CBA), Certified Lean Six Sigma Black Belt (CLSSBB), Project Management Professional (PMP), Certified Business Analyst (CBAP) and Certified Scrum Master (CSM) leading business process transformation, operations excellence, Six Sigma and Agile project management projects for clients across a wide variety of industries.

The Hackett Group Management Consulting
Practice Director
06/1999 - 04/2001
Initiated a national service line for a NASDAQ-listed benchmarking and best practices consultancy. Thought leader and presenter on Customer Relationship Management (CRM) and Customer Experience (CX). Managed a $20M Profit & Loss and grew the business by 35% to $27M.

 Project Director and Program Management Office (PMO) consultant.

Oracle Management Consulting
Strategy Practice Manager (CRM)
06/1996 - 06/1999
As part of Oracle Consulting's strategic services group, developed business cases for clients articulating hard dollar, soft dollar and intangible benefits; managed projects, architected solutions, and ran a service line of 50 Oracle CRM/CX and ERP applications implementation consultants.

KPMG Management Consulting
Management Consultant
06/1992 - 06/1996
Conducted independent assessments and audits, competitive intelligence operations, and process/product benchmarking to improve performance, highlight competitive strengths and mitigate competitive weaknesses of KPMG client products/solutions; assisted government agencies in evaluating competing vendor proposals on the basis of best value.