I utilize my real world Commercial expertise to help clients set strategy and execute high value business initiatives that drive operational efficiency and revenue growth. My style is highly collaborative, working with clients and key stakeholders to design and implement projects that drive business excellence, improve performance and achieve strategic objectives.

Defined strategic direction and leadership for the Global Commercial Services organization; 30 + employees, 6 MM Operating Budget, locations in England, Canada, US, Germany and Japan. Functional responsibilities include: Managing and measuring both internal and external customer engagement and experience through exceptional Customer service and support, as well as provide external field sales support through CRM operations and analytics.

Partnered with senior business leaders to create and implement a new global Commercial Operations function. Leveraging my extensive knowledge of global sales and marketing best practices, commercial training and business support systems (Dynamics CRM, Oracle Demantra, QAD ERP), this strategic global support model drove the implementation of sales excellence procedures and best practices. Developed comprehensive 6 wk on-boarding program for field sales training and new commercial hires.