• Service Cost Optimization: Improved annual field service cost efficiency through equipment upgrades and operational optimization. Closely collaborated with site and central Engineering teams to define, develop, and implement equipment improvements, improving manpower efficiency. Drove best practice adoption by organizing engineering workshops, defining operational efficiencies, and delivering training solutions.

• Service Operations: Developed and implemented member engagement processes driven by customer segmentation. Worked across teams to strategically advance operations infrastructure and IT tools. Commercial deployment resulted in increased customer adoption, renewal, and expansion as well as internal scalability, and achieved revenue growth and profitability targets

Led and comprehensively supported preparation of a three-year growth plan of a $600M process automation software/hardware business unit. Forecasted financial projections based on profitability targets, initiative objectives, and global market performance. Directed a global team in preparing customer analysis. Expanded the scope of pursued market by 15%, to $3B, by identifying and examining adjacent market segments favorable for penetration.

• Go-to-Market: Developed a comprehensive go-to-market strategy for a disruptive mining technology. Project involved pricing, manufacturing, logistics, external communication strategy, pilot application, competitive analysis, and customer segmentation. Results included quantified differential value proposition, promotional content, identified target customers in key geographies, quantitative models for evaluating pipeline products, and a detailed 6-month plan preparing for product release.

Research Commercialization: Identified and developed a market entry strategy for a $22M biochemical technology opportunity. Explored markets through quantitative analysis, market research, and cross-functional and external interviews of over 200 industry specialists and strategic partners. Developed a business case based on growing demand for a biotechnology solution related to the impact of chemical effects on human hormones.

Project Lead: Spearheaded the planning, development, manufacturing, implementation, and closeout of major capital equipment installations and service projects (total revenue of $190MM). Served as vital link between clients, site personnel, engineering, and management. Extensively worked in China, Brazil, Ukraine, Australia, and North America.