Functional Skills

Project Management
Change Management / Org Design
Operational Efficiency
Program Management
Training and Coaching

Software Skills

Asana
Salesforce
Salesforce Pardot
Jira
G Suite
Microsoft Office
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Miro

Certifications

SASAFe Agilist

Sector Experience

Travel & Hospitality
Business Services
Technology
14
years

Years of Experience

5/21

Member Since


Experience

 
Elevate To Management Consulting
Agile Transformation Consultant (Agile Coach)
01/2021 - Present
* Drive business results through the successful implementation of Agile practices across variety of companies and industries.
* Empower teams & leaders to unleash their full potential by organizing around value, leading by example, collaborating across silos, and bringing an empathetic, customer-centric approach to all interactions & decisions.
* Train leaders, change agents, teams, and individuals SAFe through structured trainings, workshops, and facilitated events.

Scaled Agile Product Management / Strategy
SAFe Program Consultant Trainer Program Lead
10/2018 - 11/2020
* Grew program 205% by overseeing automation, DevOps, sales enablement, marketing, and design thinking practices.
* Facilitated 20+ program-specific annual events for 120+ of world’s leading SAFe coaches.
* Coached executive leadership in establishing new program for all SAFe Experts using design thinking
* Partnered with enterprises such as Boeing, CVS/Aetna, Western Digital, HSBC, and the FAA to redefine program policy and strategy to better align with customer needs.

Scaled Agile Marketing
Senior Marketing and Operations Manager, Scrum Master
05/2016 - 10/2018
* Coached marketing team using SAFe. Facilitated daily standups, retros, sprint planning sessions, workflow, impediments, performance tracking.
* Oversaw complex marketing & community engagement initiatives including webinars, meetups, and the development of automated email campaigns leading to 75% growth in renewal revenue.
* Developed & oversaw international marketing strategy for SAFe trainings
* Re-branded global Meetup program, grew groups by 245%; managed a network of 100+ organizers.

Gaia, Inc. Marketing
Senior Digital Marketing Manager
10/2015 - 03/2016
* Servant leader and manager for email team. Grew team 150% in one year, developed vision and strategy to achieve 25% email list growth and refocus on customer engagement and retention.
* Led team that developed and executed on marketing strategy to launch Gaiam TV Fit & Yoga into 28 million Comcast and 5.5 million Verizon households.
* Increased subscriptions 18% YoY through strategic management of partnerships with Comcast, Verizon, Roku, Amazon.

Gaia, Inc. Marketing
Affiliate Marketing Manager
08/2014 - 10/2015
* Restructured service and support program for talent and partners by offering marketing and branding packages, strategy consultations, progress tracking, compensation models, and brand education.
* Rebuilt entire affiliate program and payout model to grow channel revenue 750% YoY with record-low CPA ($10-$30).

Blue Moon Digital Corporate Strategy & Development
Project and Program Manager
10/2013 - 08/2014
* Re-worked budget, process, team organization, and strategy management to increase client retention rate and e-commerce revenue by 95% and 15% respectively.
* Increased client affiliate revenue over 200% with an ROI of $10 by improving relationships with affiliate partners and recommending unique seasonal campaigns to high-profile clients.

40 Berkeley Start-Up
Director of Marketing and Events
06/2011 - 04/2013
* Rebranded business from YWCA into globally recognized boutique youth hostel by working with creative & PR agencies, retraining staff, and managing online reputation. Resulted in 15% increase in online ratings and 25% increase in revenue.
* Developed & implemented marketing vision and strategy to improve brand awareness 700% by aligning SEO, SEM, social, site redesign, blog development, partnership program, and ad campaigns.

CJ Affiliate by Conversant Marketing
Advertiser Account Representative
03/2010 - 06/2011
* Grew annual client revenue 15% YoY through excellence in client relationship management, campaign analysis, and strategic planning for a portfolio of 18 diverse advertisers.

CJ Affiliate by Conversant Customer Service
Client Support Representative
07/2009 - 03/2010
* Elevated level of client support and product education to create departmental efficiencies that contributed to a 38% improvement in dropped call rate and customer satisfaction