Pinnacle Solutions Group provides Management Consulting Solutions. PSG’s primary focus is evaluating a client’s business, identifying opportunities for improvement, and recommending a strategy that will result in measurable increases in profitability and customer satisfaction. PSG then assists with strategy execution, including implementation, project management, and change management.

• Served as Quality Lead for a global implementation of SAP within EY, which replaced approximately 1400 applications.
• Partnered with suppliers, Customer Service, and internal EY teams to resolve issues, using root cause analysis and CAPA.
• Enabled the continuous improvement of business processes and related IT systems and processes through Robotic Process Automation (RPA) and Quality Reviews.
• Facilitated the creation of the Mergers & Acquisitions Framework (Playbook)

• Partnered with the leadership team to prioritize business process improvement opportunities. Led and mentored teams in the planning and execution of large scale improvement initiatives involving Business Development, Inside Sales, IT, and Data Operations teams.
• Trained teams in data quality assurance, root cause analysis, and configuration management best practices from CMMI frameworks.
• Worked with the leadership team to improve cross-functional communication, using CM best practices.

• Worked across sites with leaders and key business partners to identify, plan, and execute an improvement strategy consisting of critical improvement projects. The 2012 results included $10+ million savings from process improvement and standardization.
• Trained and mentored Lean Six Sigma Green Belt and Black Belt teams, enhancing the organization’s ability to effectively mitigate risk, reduce expenses, build portfolio value, and protect client property.
• Created various dashboards

• Executed business process improvement (BPI) initiatives to increase profitability and to improve customer satisfaction.
• Communicated the progress of BPI initiatives to senior management and key government and commercial customers.
• As the site ISO9001 Management Representative, I provided feedback to top management on the effectiveness of the quality management system. Findings from internal audits and supplier audits presented further opportunities for improvement.

American Office Company, Atlanta, GA
• Director of Operations

BellSouth / AT&T, Atlanta, GA
• Business Operations Manager & Scrum Master
• Sales Operations Manager
• Manager, Process Improvement and Customer Retention

General Electric Company, Cincinnati, OH
• Sales Representative, GE Capital; Sales Associate, GE Aviation
• Technical Leadership Program (TLP) Professional, GE Aviation
• Engineering Co-op Student, GE Aviation