Functional Skills

Change Management / Org Design
Product Strategy
Process Design / Re-engineering
Digital Experience Design
Primary Research

Software Skills

InVision
Microsoft Excel
Microsoft Visio
Microsoft PowerPoint
Microsoft Word
SurveyMonkey

Sector Experience

Financial Services
Business Services
Technology
Automotive
18
years

Years of Experience

5/21

Member Since


Bulge Bracket Investment Banks
Fortune 500

Experience

 
Wells Fargo Design
VP, User Experience
11/2020 - Present
Design Director and User Experience Architect for the Authentication & Identity team, managing a team of 15
designers, user researchers and strategists to design and deliver best-in-class Authentication experiences to Wells
Fargo customers. Lead development of future-facing Authentication, Identity and Profile concepts to bring the Wells Fargo mobile app forward in the marketplace.

JPMorgan Chase & Co Design
Executive Director, Experience Strategy
01/2016 - 11/2020
Oversaw enterprise-level design strategy programs from ideation and concepting through delivery across web,
mobile, and emerging digital channels. Drove business transformation and program rigor to foster a
culture focused on delivering best-in-class UX. Hired, managed, and mentored a team of four senior strategists.
Facilitated design thinking to create user-centered product solutions to delight JPMC's 38M monthly active mobile users.

AAA Club Partners Product Management / Strategy
Innovation Strategy Manager
05/2012 - 11/2015
Led customer-centered design strategy projects which enabled AAA to reach new customer segments; defined
timelines, allocated resources, and communicated results to senior leadership. Managed vendor relationships from
contract negotiation and project scoping through delivery. Influenced corporate goals, vision, and priorities through
collaboration with Director of Innovation. Grew the internal team to four while scaling best practices across AAA clubs.

AAA Northern California, Nevada & Utah Product Management / Strategy
Innovation Program Manager
07/2005 - 04/2011
Owned the end-to-end product innovation process, ensuring on-time, detailed and polished deliverables for multiple
concurrent programs. Developed and built relationships across teams while setting a high bar for the overall customer
experience. Enabled teams to use market analyses and customer research findings to drive design decisions. Served as a customer advocate and leveraged Voice of the Customer (VoC) research to generate proprietary insights and breakthrough product concepts.