Developing and implementing Customer-Facing teams, roles, processes, and strategies at SaaS unicorn. I currently manage a team of implementation consultants focused on providing positive experiences for Fortune 100 enterprise customers. I have personally implemented and expanded licenses in excess of $6M in value. I am a known "fixer" -- where customer's have an issue or have had a poor experience, I repair and re-invigorate the relationship. My team and I have multiple successful turnarounds.

I personally advised the twelve brand managing SVP's in Fossil Group's portfolio (Michael Kors, Tori Burch, Kate Spade, Armani, etc.) on matters of brand growth, new customer acquisition, new channel distribution (digital focus), and pricing strategy. Also developed consumer watch market model and licensing models to inform board discussions around portfolio strategy -- worked directly on portfolio licensing of two new brands adding $20M in revenue per annum.

Helped corporations across high-tech, ecommerce, enterprise services, mortgage lending, and media industries (among others) to focus on highest value customers while reducing the costs of serving those customers. Excelled in creating relationships of trust and training clients at all levels from frontline reps to EVP's. See attached resume for additional detail.