Functional Skills

Project Management
Change Management / Org Design
CRM Selection / Implementation
Customer Experience
Voice of the Customer
Growth Strategy
Organizational Culture
Brand Strategy

Software Skills

Adobe Creative Cloud
Airtable
Asana
Data visualization
Fullstory
Google Analytics
Google Tag manager
Jira
Salesforce
Google Sheets

Sector Experience

Media & Entertainment
Social & Public Sector
Technology
Consumer Goods
Life Sciences & Pharma

Languages

English
Spanish
2
jobs

Jobs Completed

1317
hours

Total Hours Logged

9
years

Years of Experience

4/21

Member Since


Experience

 
PDI Customer Service
Head of Customer Success
03/2022 - 09/2022
Served on senior leadership team to manage a team of 8 across Sales, Client Success, Support, and Marketing departments, overseeing 1500 Democratic political clients using PDI products for data, outreach, and fundraising
Acted as point-person for advising enterprise clients in campaign data management and relational organizing programs, including the DCCC, and California, Colorado, Michigan, Pennsylvania, Rhode Island, and Texas Democratic Parties
Established and implemented processes for business and product development, as well as sales to client support handoff, including creating and leading CRM management, mitigating bug resolution, and overseeing ticketed support
Operationalized team structure to outline roles, goals, and responsibilities to maximize client loyalty, create consistent client experiences with PDI products, and opportunities for national scale

Thoughtium Management Consulting
Senior Management Consultant
05/2021 - 03/2022
Owned relationship management for Thoughtium’s largest client, and developed, implemented, and trained 1200 customers on a virtual learning software as part of global company-wide digital refresh
Supported CEO and VP of Learning and Development to build Learning & Development programs and rollout plans for Fortune 100 clients
Co-facilitated an Accelerator program, leading clients across 18 companies in workshops, coaching, and self-study for Learning and Development, Strategic Planning, and Leadership and Management Development
Pursued business development and sales opportunities for clients in technology, marketing, and management consulting

Impactive (Formerly Outvote) Operations
COO
02/2020 - 12/2020
Led employee growth from 2 to 35, while managing product and client success for Biden-Harris 2020, Planned Parenthood, Michelle Obama’s When We All Vote, and 900+ other electoral campaigns and advocacy organizations; Supervised a team of 14 across Sales, Client Solutions, Marketing and Business Development, while liaising with Product and Engineering teams to align goals, deadlines, and communications; Increased company annual net revenue by 250%

Impactive (Formerly Outvote) Media & Communications
CMO
02/2019 - 01/2020
Accelerated Outvote user growth from 25,000 to 350,000 by creating marketing communications strategy, leveraging industry partnerships, creating client and volunteer training materials, and emphasizing product accessibility;Managed four direct marketing reports, as well as a press agency team, who were responsible for centralizing brand communications about Outvote, and generating 50+ articles in national publications;Powered over 200M texts as part of the largest national voter outreach program

The Public Theater Media & Communications
Head of Digital Marketing
01/2016 - 06/2018
Led digital communications team, and executed marketing campaigns for over 30 Public Theater productions, 8 Free Shakespeare in the Park productions, Hamilton, and 3 seasons of 800+ shows at Joe’s Pub, and more than 60 free programs and special events
Grew the company’s digital audience by over 300% in two years, contributing to $10M+ in membership revenue
Created and managed over 20 digital content partnerships

Percolate Customer Service
Client Success Manager
04/2014 - 04/2015
Managed client relations for Unilever, Percolate’s biggest partner, in Europe, Middle East, Africa, Asia and Australia markets
Supported 52 Unilever portfolios, speaking with over 100 clients twice a month to ensure teams are up to date with product releases, and are optimizing use of the software for digital brand strategy
Exercised and optimized internal processes around interdepartmental communications, CRM management, and reporting
Set up all digital marketing assets, including content calendars, approvals workflows, brand customization features, tracking parameters, and analytics dashboards for enterprise clients such as MasterCard, Cigna, Michelin, Bose, Mars, White Wave, and Madison Square Garden
Supported VP of Business Operations with business intelligence insights, product requests, and client expansion opportunities

Ogilvy Marketing
Search Marketing Planner
04/2013 - 04/2014
Executed search engine marketing for two leading online universities using Google AdWords, Bing Ads and MSN
Monitored $25M annual budget and calculated daily budget pacing statistics for Ogilvy SEM team and for client reports
Implemented routine experiments and analysis measuring performance of over 200 original pieces of ad copy
Participated in weekly phone conferences and Quarterly Board Review presentations; built storyboards, dashboards and creative pitches for new business solicitations

Joey Parnes Productions Operations
Business Operations Assistant
01/2012 - 04/2013
Assisted Broadway producers with production finances, investments, payroll, advance ticket sales, and administrative expense reconciliation for
Maintained artist, agent, legal and strategic partnerships for producers, investors and company managers of 3 running Broadway productions, over a dozen legacy Broadway and touring productions, and several award shows
Balanced daily gross reports, operating expenses and contracts for two running Broadway shows, and six developing projects
Led office management, scheduling meetings, phone conferences and travel; coordinated mass digital and paper communications with Broadway League Tony voters, ticketing organization