Functional Skills
Business Planning
Customer Experience
Organizational Design
Cost Reduction
Program Management
Sector Experience
Healthcare
Retail
Telecom
Financial Services
Technology
29
years
Years of Experience
9/21
Member Since
Top Consulting Firms
Experience
Kalebas LLC
Management Consulting
Managing Director
Kalebas provides advisory services for improving B2B and B2C operations and partners with clients to achieve important outcomes by aligning leaders around a strategic plan and delivering holistic solutions that address Customer
Engagement and Contact Center capabilities, including technology, process, metrics, people, and operational readiness.
- Engages with clients to enable business transformation across Contact Center and shared services
Engagement and Contact Center capabilities, including technology, process, metrics, people, and operational readiness.
- Engages with clients to enable business transformation across Contact Center and shared services
Point B
Management Consulting
Principal
Lead strategic and tactical initiatives to increase client performance in contact centers from 75 to 3K+ seats, leading customized solutions in engagements with varying needs, budgets, and levels of complexity, driving client delivery and practice development.
Kalebas Limited
Management Consulting
Founder & MD
Founder of Management Consulting firm in UK specializing in start-ups and major transformation programs for call center / contact center and CX / CEM programs
Accenture
Management Consulting
Senior Manager
Delivered client services to 35+ international clients on three continents as a contact center program manager and SME