Functional Skills

Business Planning
Customer Experience
Organizational Design
Cost Reduction
Program Management

Sector Experience

Healthcare
Retail
Telecom
Financial Services
Technology
29
years

Years of Experience

9/21

Member Since


Top Consulting Firms

Experience

 
Kalebas LLC Management Consulting
Managing Director
06/2020 - Present
Kalebas provides advisory services for improving B2B and B2C operations and partners with clients to achieve important outcomes by aligning leaders around a strategic plan and delivering holistic solutions that address Customer
Engagement and Contact Center capabilities, including technology, process, metrics, people, and operational readiness.
- Engages with clients to enable business transformation across Contact Center and shared services

Point B Management Consulting
Principal
05/2010 - 05/2020
Lead strategic and tactical initiatives to increase client performance in contact centers from 75 to 3K+ seats, leading customized solutions in engagements with varying needs, budgets, and levels of complexity, driving client delivery and practice development.

Kalebas Limited Management Consulting
Founder & MD
08/2002 - 04/2010
Founder of Management Consulting firm in UK specializing in start-ups and major transformation programs for call center / contact center and CX / CEM programs

Accenture Management Consulting
Senior Manager
06/1995 - 07/2002
Delivered client services to 35+ international clients on three continents as a contact center program manager and SME