Aledium's Cx in Call Centers® Performance Based Consulting Model expands on our traditional service and program offerings by assisting our clients in the operational and technological areas of their call center. With client specific solutions, we provide a 360°view of your call center organization as defined by people, process and technology. We'll partner to develop a customer-centric solution that elevates your call center as a true customer experience provider in the marketplace.

Senior leader at West Monroe in their High-Performance Contact Center (HPCC) service line. HPCC is part of the firms Customer Experience practice area. Lead high-level engagements and business development opportunities in the healthcare, insurance, financial services, and utilities/energy verticals.

Founded and led start-up of boutique human capital management consulting firm that provided strategic/tactical programs and services centering on people and human resource processes in call centers.

Principal consultant for the development and re-engineering of call center, customer support, and shared services organizations within Management Consulting Services (MCS). Call center subject matter expert and project manager for the Information, Communication & Entertainment (ICE) practice reporting directly to the Practice Partner in Falls Church, Virginia.