Sector Experience
Telecom
Technology
Languages
English
41
years
Years of Experience
3/20
Member Since
Fortune 500
Experience
Mt. Tam Innovations
Management Consulting
Director, Customer Experience
I am Leading the Business Development, Sales, and Product Strategy for our own Customer Success Automation platform. I have created and manage offerings focused on the Cisco Partner Channel Customer Experience Specialization. I lead a team of Customer Success Adoption Specialist, Cisco Learning Partners and Lifecycle Consultants.
VMware
Management Consulting
Education Consultant- Execution and Transformation
Provide Strategy and Tactics to align the VMware Global Education business with the Corporate Mission and Goals for 2020 and beyond. Product Leader and Executive Producer of the VMware Global Subscription Education Product line as directed from the Vice President of VMware Education. Includes, Financial Accountability, Sales Strategies, Offer Creation and the Creation of Customer Success to reduce churn and increase renewals.
Cisco Systems
Management Consulting
Customer Experience Education for Adoption
Lead on Educational Business Strategy focused on Adoption Acceleration and
Achieving Outcomes for a Multi-Billion dollar offering. Focus on minimizing Adoption Barriers by using data science to provide rapid remediation of customer journey issues and ultimately increasing Annual Recurring Revenue.
Achieving Outcomes for a Multi-Billion dollar offering. Focus on minimizing Adoption Barriers by using data science to provide rapid remediation of customer journey issues and ultimately increasing Annual Recurring Revenue.
Inc
Corporate Strategy & Development
CEO/President Co-Founder
Successfully grew the business to revenue >$10M and Sold the business in 1996
(Global Knowledge) and then reformed and grew again to 2013 and sold again to private equity. Stayed on after the Sale as President/VP Sales to lead Educational
Sales and Strategy. Platinum Cisco Learning Solution Partner, Gold Apple Certified Training Partner, Elearning Creation, Apple IOS Mobile Application Development Design and Deployment, Multi-media Training Conversion from Instructor Led to Web Launched, LMS/
(Global Knowledge) and then reformed and grew again to 2013 and sold again to private equity. Stayed on after the Sale as President/VP Sales to lead Educational
Sales and Strategy. Platinum Cisco Learning Solution Partner, Gold Apple Certified Training Partner, Elearning Creation, Apple IOS Mobile Application Development Design and Deployment, Multi-media Training Conversion from Instructor Led to Web Launched, LMS/
Amercian Research Group
Corporate Strategy & Development
Technical Director, Co- Founder
Provided technical strategy and guidance to drive annual growth of the training practice. Company was sold in 1996 and became Global Knowledge.
SAIC
Corporate Strategy & Development
Capture Engineer, Government National Security
Provided technical guidance for RFP Solicitation responses in the Area of National Security.
The American Institute
Corporate Strategy & Development
National Technical Director
Delivery IT training , developed courses and provided strategy and leadership to drive growth.
Equatorial Communications- Hughes Satellite
Operations
Manager, Network Engineering/Planning
Network design and satellite integration on all customer networks, interface between engineering and Equatorial customer, technical sale presentations, program management and tech control center design and construction and high-level Net-Ops support. Supervision and general administration for the Network Planning staff and budget in excess of $2.5 million.