Sector Experience

Telecom
Technology

Languages

English
41
years

Years of Experience

3/20

Member Since


Fortune 500

Experience

 
Mt. Tam Innovations Management Consulting
Director, Customer Experience
02/2020 - Present
I am Leading the Business Development, Sales, and Product Strategy for our own Customer Success Automation platform. I have created and manage offerings focused on the Cisco Partner Channel Customer Experience Specialization. I lead a team of Customer Success Adoption Specialist, Cisco Learning Partners and Lifecycle Consultants.

VMware Management Consulting
Education Consultant- Execution and Transformation
09/2019 - Present
Provide Strategy and Tactics to align the VMware Global Education business with the Corporate Mission and Goals for 2020 and beyond. Product Leader and Executive Producer of the VMware Global Subscription Education Product line as directed from the Vice President of VMware Education. Includes, Financial Accountability, Sales Strategies, Offer Creation and the Creation of Customer Success to reduce churn and increase renewals.

Cisco Systems Management Consulting
Customer Experience Education for Adoption
05/2017 - 09/2019
Lead on Educational Business Strategy focused on Adoption Acceleration and
Achieving Outcomes for a Multi-Billion dollar offering. Focus on minimizing Adoption Barriers by using data science to provide rapid remediation of customer journey issues and ultimately increasing Annual Recurring Revenue.

Inc Corporate Strategy & Development
CEO/President Co-Founder
01/1992 - 05/2017
Successfully grew the business to revenue >$10M and Sold the business in 1996
(Global Knowledge) and then reformed and grew again to 2013 and sold again to private equity. Stayed on after the Sale as President/VP Sales to lead Educational
Sales and Strategy. Platinum Cisco Learning Solution Partner, Gold Apple Certified Training Partner, Elearning Creation, Apple IOS Mobile Application Development Design and Deployment, Multi-media Training Conversion from Instructor Led to Web Launched, LMS/

Amercian Research Group Corporate Strategy & Development
Technical Director, Co- Founder
01/1992 - 09/1996
Provided technical strategy and guidance to drive annual growth of the training practice. Company was sold in 1996 and became Global Knowledge.

SAIC Corporate Strategy & Development
Capture Engineer, Government National Security
09/1989 - 10/1992
Provided technical guidance for RFP Solicitation responses in the Area of National Security.

The American Institute Corporate Strategy & Development
National Technical Director
06/1986 - 01/1992
Delivery IT training , developed courses and provided strategy and leadership to drive growth.

Equatorial Communications- Hughes Satellite Operations
Manager, Network Engineering/Planning
02/1984 - 06/1986
Network design and satellite integration on all customer networks, interface between engineering and Equatorial customer, technical sale presentations, program management and tech control center design and construction and high-level Net-Ops support. Supervision and general administration for the Network Planning staff and budget in excess of $2.5 million.