Significant management consulting experience both with Accenture Strategy and leading my own firm, with global clients including Cisco, HP, Dell, Microsoft, GE, Sprint, Alcatel-Lucent, Generali, Chubb Insurance, Alight, Frontier Communications, Waste Management, Enercare, Independence Blue Cross, ERM, Ooyala, Oakview Group, First Marketing Agency, Golden State Warriors, BD (Becton Dickinson), JP Morgan Chase and multiple leading Private Equity firms.

SaaS business focused on the Customer Experience space in partnership with publicly traded SaaS company Medallia. Still a minority owner in the business.

Leader for our major change/transformation program, the “Venue Experience Evolution” and led the company to reaching an average of 70+ NPS for events across venues. Leads our approach to defining each touchpoint in the customer journey, working with C-Suite and P&L leaders to turn insights into action. Launched Customer Experience function, including Voice of the Customer (VoC), Quality program, Closed Loop Feedback and our approach to leveraging insights to influence the business.

Built a P&L over $100M from scratch as the VP of Operations Strategy & Business Development for Altice USA (Fortune 500 cable/internet provider), utilizing research to identify market entry opportunities and launch new business lines. Built the playbook for how Field Techs, Customer Service, Inbound Sales, Retention & Stores delivered a “Consistent Quality of Service” at each touchpoint in the customer journey and launched NPS & Customer Experience program.

At Accenture, had multiple Fortune 500 clients, with a focus on go-to-market and sales strategy for both B2C and B2B companies. Typically worked with VP/SVPs and above within Sales, Marketing and Finance. Expertise in end-to-end sales operations managed services, product/pricing mix, spend optimization, enhanced account & territory planning, trade promotion management, channel sales, incentive compensation design, optimized channel incentives, organizational design & staffing/capacity modeling.