Supervised the west coast team of Engagement Executives delivering $25M of services. Partnered with Product to drive the right change based on value to customer. Developed continuous improvement initiatives to standardize delivery processes and improve customer happiness.

Delivery and relationship lead, serving a Fortune 500 retailer, overseeing onboarding of new customers onto the Elementum platform. Responsible for Executive communication and alignment bridging the gap between technical and practical.

Developed the rapid cost reduction strategy for 3rd party labor and designed tools to support rigorous review of new expenses for a global technology provider. Identified and led delivery for $15M in operational expense savings for a Telecommunications Provider. Led delivery team of 10+ management consultants.

Built integrated processes within the sourcing and procurement organization to enhance cross-enterprise collaboration for a public utility. Identified strategic sourcing opportunities and designed future operating model for reverse logistics activities for a global technology provider. Conducted tail spend analysis identifying all areas of unmanaged spend and recommended remediation activities for a consumer products group.

Facilitated government contract negotiations and identified cost reduction opportunities totaling $10M in savings.

Designed and integrated global warehousing policies and procedures while implementing worldwide uniform metrics throughout Europe and North America. Established Canadian import compliance program and expanded operations to the Canadian wholesale market.

Led US operations of international importations and domestic distribution and created all policies and procedures. Conducted rate negotiations and evaluated suppliers’ performance, resulting in a 43% reduction in distribution costs and a 54% reduction in domestic transportation costs.

Provided client-facing leadership for a subsidiary of Expeditors International with total district revenues exceeding $3 million, focusing on increased profitability and client satisfaction. Created successful client retention program by identifying client-specific needs, and offering innovative, tailored solutions resulting in increased gross sales over prior year by 20%.