Co-Founder and product management. Developed original concept and built product into revenue generating startup with high customer satisfaction scores. Performed product management and business development activities, including negotiating partnerships with City of Chicago and 1871 Chicago.

Managed team of analysts and managers to understand product utilization, perform A-B marketing testing, and supporting senior leadership with strategic insights and recommendations.

Led development of marketing models to understand ROI, test impact of sales and marketing campaigns.

Managed global team of analysts and managers to handle product support and quality analysis. Activities included identifying software issues most likely to cause consumer pain, and partnering with engineering teams to develop fixes.

Built up analytics team to tackle problems and issues most important to CEO and COO of Motorola. Partnered cross functionally with product management and engineering organizations to identify and address key issues at launch and during post sales support period.

Directed team to diagnose, evaluate and propose strategic and operational improvement opportunities for insurance client. Identified 30-40% capacity improvement opportunity while improving customer satisfaction and retention.

Developed a frontline lean operations improvement program for a large international retailer. Launched and completed a pilot and roll-out program, leading to an expected $20M annual profitability increase.