Providing innovative leadership, vision, and training to optimize operational efficiency, enhance customer experience, and realize cost benefits/savings
• Simultaneously impacting multiple key metrics using a strategic blend of data analysis, Systems Thinking, simulation, Lean Six Sigma, and Theory of Constraints
• Subject matter expert and author in continuous improvement and optimization
• Leader – Collaborator equipped to guide cross-functional and virtual teams through complex changes

Author of 3 books on capacity optimization and novel population health and wellness models
Presentations to major national conferences, including ACHE, ASQ, VHA, and IISE
Blogger and healthcare industry thought leader

Senior Consultant for the Care Design Team and the ACO Group. Collaborator, facilitator, and leader.
- Led hospital leadership and project teams to implement complex organizational changes and new optimization strategies to improve revenues, throughput, and satisfaction
- Developed capacity optimization strategies and analytics for ED’s, surgery, and entire hospitals
- Created new population health models and care strategies for complex patients

Absorbed by GE Healthcare in 2009
- Developed Demand-Capacity Synchronization approach for hospital- and community-wide capacity optimization
- Developed Care Circles Networks and tech platform as population health model
- Led analytics and simulation teams
- Created and delivered executive presentations

- Guided the development of industry leading analytical tools for throughput and capacity optimization for large clients, including HCA and the VHA
- Led staff, analytics, and change teams
- Collaborated with hospital leadership, managers, and staff to develop strategies and implement complex changes using detailed analytics as support.