Sector Experience

Media & Entertainment
Telecom
Technology

Languages

English
German
French
19
years

Years of Experience

11/18

Member Since


Fortune 500

Experience

 
AMECO Group Marketing
Marketing Insights, Analytics
07/2018 - Present
Driving growth by becoming more data-driven to improve web and social media presence and develop more relevant content marketing

Advisor to startups looking to develop consumer insights and customer service as a service.

Netflix Operations
Director, Customer Service Insights
04/2017 - 06/2018
Restructured and scaled the Customer Service organization ability to derive impactful insights that help drive meaningful customer experience improvements for 100M+ subscribers worldwide

Influenced Product teams to implement 5 improvements using rigorous insights gathering based on analysis of voice-of-consumer and operational data.

Quantifind Marketing
Client Partner
06/2015 - 02/2017
Translated insights from machine-learning analysis of social and survey data into product, audience and customer experience opportunities for SVP and CXO level executives.

Orange Start-Up
Senior Lead, Marketing Analytics & Technology Innovation,
03/2014 - 05/2015
Vetted 40+ marketing and ad technology SaaS startups to identify best-in-class marketing technology stack. Led 3 audits of paid ad marketing campaigns performance using stack, identifying opportunities to fix reporting gaps and reduce ad spending waste by 20%.

Orange Marketing
Director, Consumer Insights
06/2006 - 12/2013
Built and scaled a consultative team of 4 market research and business analysts that became the trusted source on customer experience and marketing best practices from the North American wireless consumer market.

Obtained the team’s best individual satisfaction rate for 3 years in a row, based on internal client survey of 100+ Orange VP-level and above executives.

Bouygues Telecom Corporate Strategy & Development
Strategic IT Architect
09/2004 - 05/2006
Oversaw responsibility in building roadmap to make IT architecture evolve, including answering direct requests from CIO and VP of IT strategy on how to best enforce cost control and increase business agility.

Created a groundbreaking strategic plan with several million euros in cost savings and IT architecture simplification leading to 20% shorter time to rollout large-scale projects.