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Experience
Advisor to startups looking to develop consumer insights and customer service as a service.
Influenced Product teams to implement 5 improvements using rigorous insights gathering based on analysis of voice-of-consumer and operational data.
Obtained the team’s best individual satisfaction rate for 3 years in a row, based on internal client survey of 100+ Orange VP-level and above executives.
Created a groundbreaking strategic plan with several million euros in cost savings and IT architecture simplification leading to 20% shorter time to rollout large-scale projects.