Responsible for managing and maintaining relationships with client’s business and executive management on a regular basis for providing IT
strategies, architecture direction and successful delivery of IT projects. Some of the key projects are listed below.

-Optimized process to manage staff augmentation and labor-based SOW engagements, integrating the PRO Unlimited MSP model, SAP Fieldglass, and Corning’s IT systems
-Planned initial loads & mass updates of SOW workers in SAP Fieldglass and SAP Success Factors
-Evaluated options, estimated costs & designed new integrations from Fieldglass to PeopleSoft Financials and SAP

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-Planned, designed and executed the integration of multiple systems; HCM system, Email Response Management System (ERMS) to setup email channel, CTI Integration for phone channel, Multichannel Framework (MCF) setup, Active Analytics Framework for workflow, Custom Integration points between CRM and HCM, Data Conversion

-Led the expansion and configuration of application for LATAM, APAC and Canada regions
-Enhanced email channel communications between the service center and the end-user enabled SLA for Case management, enabled Case Survey functionality
-Developed training material for the end-users using User Productivity Kit (UPK) tool

-Responsible for managing and maintaining relationships with client’s business and executive management for providing IT strategies, architecting solutions and collaborating with vendors.
-Presented Oracle Workforce Communications’ features and the functionality to executive leaders and conveyed the benefits of integrating to their HR system for managing on-boarding, exits/terminations, wellness communications, surveys and general corporate communications.

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Successfully executed multiple project engagements at ETS, Thomson Financials, and PeopleSoft Product Development, defining overall project plans, estimating timelines, identifying risks and developing mitigation plans, resolving issues, and driving change management process. Implemented CRM Sales, Marketing, Online Marketing, Services including Field Services end-to-end solutions, including data conversion using ETL tools and post-production support and troubleshooting.

Achieved overall project success of Vantive Contact Center implementations for multiple clients, playing key roles including developer, solution architect, technology lead, and integration expert. Acquired Oracle DBA certification to single-handedly work with clients on installations, system administration including user management, environment planning and optimized application performance