Sector Experience

Retail
Travel & Hospitality
Financial Services
Technology

Languages

English
Portuguese
1
hour

Avg Response Time

21
years

Years of Experience

2/19

Member Since


Fortune 500
Top Consulting Firms

Experience

 
Smith and Cobble, LLC Finance
Founder
06/2017 - Present
Founder of investment and independent consulting firm

Asurion Corporate Strategy & Development
Director Customer Experience Strategy
06/2014 - 05/2017
Led the Customer Experience(CX) function and team for New Product Development across all business lines and client-focused CX for Asurion's retail division. Responsible for end-to-end customer experience including: the assessment of existing practices, prioritization of areas for improvement and support of implementation of best in class enhancements for existing services and new products.

Asurion Other
Director Product Development
08/2013 - 07/2014
Responsible for identifying and launching new product features that are essential for marketplace differentiation in the extended service contract/warranty space.

Examples include providing consumers choice as part of their warranty claims process and improving the online claims fulfillment experience. Product features are white-labeled and distributed as house brands for the country's largest retailers

American Express Corporate Strategy & Development
Director Product Development & Strategy
10/2011 - 08/2013
Enterprise Growth is an innovation-driven business unit focused on developing new products and addressing new market segments for American Express using technology.

• Led the product and business strategy development for online and mobile payments in select markets, including BRIC markets, for Serve, American Express' new digital prepaid wallet.
• Develop, analyze and present market intelligence for partner negotiations and product launch.

American Express Marketing
Product Management and Marketing, Consumer Travel Network
11/2009 - 10/2011
Managed and developed a team to create and execute marketing strategy focused on cruise, tour and specialty travel products with an annual marketing budget of over $12M

• Launched a new fee-based destination planning service that attracted over 50% new customers
• Created a multichannel digital marketing platform resulting in a 600% increase in digitally-sourced leads
• Directed retail marketing for over 400 franchised travel offices

American Express Corporate Strategy & Development
Senior Manager
12/2006 - 11/2009
Merchant Services: Led strategy, business development and marketing initiatives for lodging, restaurant and car rental, maximizing market share with the largest merchant partners and acquiring new merchant business
Global Network Services: Developed and initiated deployment plan for Membership Rewards program expansion across 16 Eurasian markets during a selective six month company rotation program

Travel Study Services Operations
Director of Operations
03/2005 - 12/2006
Managed overall strategy, partnerships, personnel, marketing and operations for the leading outsourcing company for university alumni travel study programs.
Doubled university client roster and renewed contracts of existing accounts with improved terms.

LEK Consulting Management Consulting
Associate
08/2000 - 06/2002
Conducted market research and quantitative and strategic analysis for a wide range of industries from biotechnology to welding industrials with a focus on M&A advisory, management strategy and shareholder value optimization.