Expert experience designer and consultant for product experience, service experience, and employee experience. Projects drive engagement, satisfaction, loyalty, and lifetime value with measurable, scalable, and sustainable results.

Extract and triangulate data insights to uncover critical experience moments across product, service, and employee experiences. Rapidly innovate and test scalable approaches to maximize the moments that matter most for your users, customers, and employees.

Innovate the future of a legacy brand by designing new experiences and value propositions for current and next-gen customers. Conduct human-centered research and design to identify, frame, analyze, and prioritize compelling experience opportunities.

Leverage visual storytelling methods to engage internal stakeholders and guide the design and deployment of new human-centered experiences designed to drive customer
value, engagement, and loyalty.

Direct service design across top lines of business to innovate high-value service and user experiences.

Extract and translate insights from research data into innovative future state customer experiences. Work with product and company leadership to develop tactics to implement the new experiences across the current and future customer base.

Employ design thinking and human-centered design mindsets and methods such as qualitative and quantitative user research, personas, ideation, journey mapping, system mapping, service prototyping, and implementation and testing to drive business impact.

Orchestrate new types of human-centered customer experiences for key product platforms. Design and intersect business ecosystem strategy and customer experience strategy to realize new value propositions and exponential growth for an enterprise application suite.

Design new human-centered customer experiences and business ecosystem innovations for an early-stage fintech digital asset marketplace that enables consumers to buy, sell, store, share, and spend digital assets and cryptocurrencies.

Frame new cross-channel ecosystem value propositions and develop customer experience prototypes. Leverage customer empathy and storytelling. Help shape business ecosystem innovation, develop evolution roadmaps, and embed design thinking mindsets and methods.

Experience design consultant focused on creating user, customer, and service experiences that drive competitive advantage, lifetime customer value, customer success, and organizational performance.

Create a new user experience, service experience, and customer experience design center of excellence at the world's largest sales and marketing consulting firm. Direct the experience design practice and manage client engagements through the entire project life cycle. Provide thought leadership on customer experience and lead the experience design practice. Transform the consulting firm into a place where the value of the customer and service experience is embraced and championed.

Lead user experience (UX) and customer experience design (CX) for a multi-national education services organization. Research stakeholder needs to extract customer and employee insights, create experience concepts, and develop a strategic user experience and customer experience vision. Prototype and test user and customer experience designs. Collaborate with cross-functional teams and executive leadership. Lead business design and develop business cases and execution road maps.